FREQUENTLY ASKED QUESTIONS

  • What days and time do we deliver?

    We deliver 2 times per week.
    Sundays 10am-3pm & Tuesdays 4-9pm.
    DELIVERY DAYS & TIMES VARY UPON LOCATION.
    CONTACT US TO CONFIRM

  • When is the cut off time to place my order?

    Thursdays at 5pm to start on Sundays delivery or Sunday at 5pm to start on Tuesday (if possible) Any order placed after Sunday at 5pm unless otherwise confirmed by us will be scheduled to start the following week.

  • Do we accomodate Allergies/Dietary Restrictions?

    Yes we do but please keep in mind we operate in a shared facility/workspace where most allergens are handled. If you have allergies or dietary restrictions please advise at checkout or contact us directly as your health and safety is our main priority

  • Does someone have to be home to receive delivery?

    Yes, we strongly encourage someone being home or that a cooler with ice pack be left out on delivery days!

  • Do we offer any New Client / Monthly discounts?

    Yes, New members can use the code WELCOME at checkout to receive 10% off their first week of meals. For the best pricing consider purchasing a monthly plan at a much discounted rate (no code needed).

  • How do I store/heat up my meals?

    Meals should be refrigerated immediately and heated up for about 1-2 ½ minutes.

  • How do I modify my order?

    You can access your client profile via your confirmation email you receive after registration.You can also text or call 786-631-9967 during business hours.

  • Can i Pause, Skip Weeks, or Cancel at anytime?

    Yes, Absolutely! You can pause, skip, or cancel at anytime through your customer portal.Please keep in mind all changes must be made via your portal by thursday at 5pm or prior to next billing. If you choose to cancel after billing you will be issued store credit